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Regulations and standards are designed to allow many companies to produce goods and services with acceptable quality and encourage the producers to improve continuously. Actually, regulations and standards only really manage to ensure consistency (through written policies and procedures, and training staff to follow them). Regulatory authorities and standards registrars lack resources to perform rigorous post-market surveillance and post-registration survey, so the quality quest really depends on the top management of each company. The figure below by Joe Tsiakals (ISO 9000:2000 Transition Course, European Quality Institute) illustrates well this concept.
Please contact BSI to understand how these values were calculated and how can you reduce your total cost of ownership.
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